Shipping Information

NOTICE: If you are ordering items and our shipping fees seem higher than expected, please contact us before checkout so that we can work with you to find the best possible rates. We will base this upon total weight, shipping method and class, as well as your location. We are aware that sometimes shipping of multiple items calculate in your shopping cart as a per item shipping cost, which could cause the shipping charges to be higher than normal. We want to be as fair as possible to you in this process by not overcharging. If you have questions prior to ordering please contact us. Thank you!

Shipping Policy

Best Prices For Shipping

Not only do we strive to offer the best shipping prices, but we search out the best methods possible. You will find that we do not charge extra fees like many other vendors do. Just like you, we don’t like buying a product and having to pay tons to get it either. That’s why we believe in fair shipping rates and we thank you for your purchase. In most cases we absorb all the costs of shipping materials such as boxes, bubble wraps, wadding, and tape. However, depending upon your item (example: custom projects or illusions) we may request additional crating charges to cover our expenses. 

International Orders

Need shipping overseas? No problem! Please Note: International orders are subject to normal import taxes and duties to be paid by the purchaser. We are required to include a Customs Declaration Form describing the contents and value of a package when shipping Internationally. Many countries impose import duties or taxes. These fees are the responsibility of the buyer and are out of our control. For any questions regarding international orders, please email us.

Shipping Methods

Our standard service is typically expedited using USPS, First Class Mail,  Priority Mail, or Priority International. Priority International is typically the least expensive method for items going globally and weighing under 70 lbs. We also utilize UPS and FedEx for domestic shipping and where it makes more sense in saving you money. Large international (heavy) air freight items are typically shipped on a skid and via Forward Air to your country from Baltimore, MD. 

Shipment Tracking

We believe in more than just packing your order in a box and sending it out the door. In most ALL cases we take a photo of your shipment (which also shows your tracking number for carrier and service type) and either text, private message, or email you that photo. In all instances you will receive a tracking number and have access to that information and the ship date, transit time, and intended delivery date. We believe in follow through to let you know that your shipment matters just as much to us as it does to you.

Order Ship Times

Often all non-custom made or non-custom branded orders placed before noon (EST) will be shipped either same day or within 1-3 business days. All custom made products from our website are typically shipped within 5-14 days (of approval). If your project will take longer you will be personally contacted after checkout. Due to certain times of the years and production schedule, potential buyers are encouraged to inquire in advance about any products availability and prior to purchase, especially if a deadline is required to meet your needs. We are always happy to do all that we can to accommodate your needs and special request deadlines.

Ship To Locations

In most cases it is essential that we ship your package to the same as that of the billing address. However, we also understand that many of of our clients travel and it is simply a part of what we do in our line of work. We are happy to DROP SHIP for you to a location. However, we must also takes precautions to be certain that online security is taken and also prevent identity theft. We are happy to ship to a place of your choice but we do require a three step verification process to assure that you are indeed the purchaser. We reserve the right to charge you a $25-$50 fee to any delivery outside of your billing address, as it requires extra work on our part to investigate this. We ALWAYS suggest Same Address as billing to assure integrity. If you have a travel need and we do not know you we suggest that you contact us in advance of your order.

3rd Party Shipping Accounts

Unfortunately, we are unable to ship orders using shipping accounts that are not our own.

Oversize &  Specialty Items

For oversize and/or complete customized large fabrication items please call or email us so that we can ensure you receive the best possible price. Please note: we do not list our freight prices on the website. We’ll work with you to find the best available shipping rates.