Shipping Information

NOTICE: If you are ordering items and our shipping fees seem higher than expected, please contact us before checkout so that we can work with you to find the best possible rates. We will base this upon total weight, shipping method and class, as well as your location. We are aware that sometimes shipping of multiple items calculate in your shopping cart as a per item shipping cost, which could cause the shipping charges to be higher than normal. We want to be as fair as possible to you in this process by not overcharging. If you have questions prior to ordering please contact us. Thank you!

Shipping Policy

Best Prices For Shipping

We offer Free Shipping for orders over $50 in the Continental United States. Not only do we strive to offer the best shipping prices, but we search out the best methods possible. You will find that we do not charge extra fees like many other vendors do. Just like you, we don’t like buying a product and having to pay tons to get it either. That’s why we believe in fair shipping rates and we thank you for your purchase. In most cases, we absorb all the costs of shipping materials such as boxes, bubble wraps, wadding, and tape. However, depending upon your item (example: custom projects or illusions) we may request additional crating charges to cover our expenses. 

International Orders

Need shipping overseas? No problem! Please Note: International orders are subject to normal import taxes and duties to be paid by the purchaser. We are required to include a Customs Declaration Form describing the contents and value of a package when shipping Internationally. Many countries impose import duties or taxes. These fees are the responsibility of the buyer and are out of our control. For any questions regarding international orders, please email us.

Shipping Methods

Due to ongoing USPS rate increases (started in 2021), our standard shipping vendor of choice for your packages is typically UPS for both domestic and international shipping. They are usually less expensive as well as quicker than the Postal Service. However, when it makes sense, we may choose to use USPS, for First Class Mail, Priority Mail, or Priority International. Although, our preferred vendor, UPS is typically the least expensive method for items going both domestic and globally that weigh 70 lbs. or under. Large international (heavy) air freight items are typically shipped on a skid (or crated) and are shipped via Forward Air to your country from Baltimore, MD.

Shipment Tracking

We believe in more than just packing your order in a box and sending it out the door. In almost ALL cases we take a photo of your shipment (which also shows your tracking number for carrier and service type) and either text, private message, or email you that photo. In all instances you will receive a tracking number and have access to that information and the ship date, transit time, and intended delivery date. We believe in follow-through to let you know that your shipment matters just as much to us as it does to you.

Order Ship Times

Often all non-custom made or non-custom branded orders placed before noon (EST) will be shipped within 1 to 7 business days. All custom-made products from our website are subject to our current production schedule and there is no guarantee of shipping times (unless a deadline fee is paid in advance). Depending upon the custom made product this date can range anywhere between 2 weeks to 90 days. Again, that depends upon the nature of the custom product or services rendered. Due to certain times of the year and our production schedule, potential buyers are encouraged to inquire in advance about any products availability and prior to purchase, especially if a deadline is required to meet your needs. We are always happy to do all that we can to accommodate your needs and special request deadlines. If your project is urgent or has a deadline we may require a RUSH CHARGE FEE.  If you are uncertain whether your product or service will reach you in time please do NOT place your order electronically. Speak with us first by calling 615-307-1287 or email hello@brandingentertainers.com.

Ship To Locations

In most cases, it is essential that we ship your package to the same as that of the billing address. However, we also understand that many of our clients travel and it is simply a part of what we do in our line of work. We are happy to DROPSHIP for you to a location. However, we must also take precautions to be certain that online security is taken and also prevent identity theft. We are happy to ship to a place of your choice but we do require a three-step verification process to assure that you are indeed the purchaser. We reserve the right to charge you a $25-$50 fee to any delivery outside of your billing address, as it requires extra work on our part to investigate this. We ALWAYS suggest the “Same Address” as billing to assure integrity. If you have a travel need and we do not know you we suggest that you contact us in advance of your order.

3rd Party Shipping Accounts

Unfortunately, we are unable to ship orders using shipping accounts that are not our own.

Oversize &  Specialty Items

For oversize and/or complete customized large fabrication items please call or email us so that we can ensure you receive the best possible shipping price. Size and weight (over 70 lbs.) are a factor that will affect the ability for free shipping in the USA or discounted shipping to other countries. Crating or skid fees may also apply for heavy weight or oversized items. Please note: we do not list our freight prices on the website. We’ll work with you to find the best available shipping rates.

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